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Shalay
Client care

Jewellery Care

Solid gold will outlast all of us, but it scratches, and stones loosen. A little care keeps a piece looking the way it did in the box.

Every day

  • Put jewellery on last, after perfume, hairspray and moisturiser — all three dull gold and cloud stones.
  • Take rings off before washing your hands. Soap builds up under a setting faster than anything else.
  • Remove everything before swimming, the gym, and sleep. Chlorine attacks alloys, and a knock while you sleep is how claws bend.

Cleaning at home

Warm water, a drop of plain washing-up liquid, and a soft toothbrush. Work gently around the underside of any setting, where the dirt actually collects, then rinse and dry with the cloth in your Shalay box. That is all a diamond needs to look new.

Pearls and soft stones

Pearls, opals and emeralds are porous and much softer than diamonds. Wipe them with a damp cloth only — never soak them, and never brush them. Store them away from harder stones, which will scratch them in a drawer.

Storing

Separately, in the pouch provided. Gold is soft, and the fastest way to scratch a polished band is to keep it loose in a box with everything else. Chains should be laid flat or hung rather than coiled.

Bring it back to us

Cleaning and re-polishing are complimentary for as long as you own the piece. We recommend having settings checked once a year — claws wear down, and a stone is far cheaper to secure than to replace.