Frequently Asked Questions

Solid gold only — 18K, 21K and 22K, hallmarked and certified. Never plated, never filled. Every piece states its metal, purity, weight and stones on its product page.

Our diamonds come with their certificates. If a stone is lab-grown we say so, plainly, on the product page — not in a footnote.

Pieces held in stock are dispatched within one to two working days. Delivery within Pakistan takes 2–4 working days by insured courier. Working days exclude weekends and public holidays.

Rs 350 within Pakistan, and complimentary on orders over Rs 25,000. International delivery is quoted at checkout.

We ship worldwide by insured express, in 5–10 working days. Import duty and local taxes are set by the destination country and are payable by the recipient — they are not included in the price you pay us.

Rings are cast to your size rather than resized from stock. Allow around three weeks for a solitaire, and two for a plain or stacking band. Hand engraving adds a few days. We will tell you the expected date when you order.

Every parcel is insured for its full value until it is signed for, so it cannot be left with a neighbour or at an unattended address. You will receive a tracking number by email as soon as your order is dispatched.

Thirty days from delivery to start a return. The piece must be unworn, in its original box, with its certificate. Refunds are issued by the method you paid with, within five working days of the piece arriving back.

Engraved pieces (unless the engraving is our error), pieces made to a bespoke commission or a non-standard size, earrings once the hygiene seal has been broken, and pieces showing wear, alteration, or work by another jeweller.

A first resize within sixty days is complimentary — most rings can be adjusted by up to two sizes. Full eternity bands and some set designs cannot be resized at all; we will always tell you before you order.

Measure the inside diameter of a ring that already fits the correct finger, in millimetres, and find it in our size guide. You can also order a complimentary sizing kit, or send us a ring you already wear and we will measure it and post it back.

Every Shalay piece is guaranteed against manufacturing fault for twelve months. If something arrives damaged or wrong, tell us within forty-eight hours of delivery and send a photograph — we will collect the piece at our cost and replace, repair or refund it.

Put jewellery on last, after perfume and moisturiser, and remove it before swimming, the gym and sleep. Clean it with warm water, a drop of plain washing-up liquid and a soft toothbrush. Cleaning and re-polishing are complimentary for as long as you own the piece.

Yes. Write to us through the Contact page about the piece you would like made, and a person will answer, usually within one working day.